Overview

Kept healthy, long after launch.

Included for the first year. The Care Plan continues it after.

Ongoing
Included

Everything that comes as standard.

No upsells later. This is the whole package.

Hosting

managed, monitored and kept online

Backups

taken regularly and tested, so a bad day is recoverable

Security updates

patches applied as they are released

Uptime monitoring

we find out it is down before your customers do

Technical support

a real person who already knows your system

SSL & domain renewals

handled, and passed on at cost

Small fixes

the little things that would otherwise sit broken for months

The first year

Included, not sold to you later.

This is what happens automatically after we hand over a project.

MONTH 1–2

Free maintenance

Two months of free maintenance after delivery, covering anything that needs adjusting once real use begins.

MONTH 1–12

Full care included

Hosting, backups, security updates and technical support for the whole first year, at no extra cost.

YEAR 2+

Care Plan, if you want it

A yearly plan keeps everything maintained, monitored and updated. Optional, you own the system either way.

Questions

About ongoing care.

Is the Care Plan required?
No. You own the system and can host and maintain it yourself, or hand it to another team. The Care Plan exists because most clients would rather not think about it.
Does it cover new features?
It covers maintenance, monitoring, updates and small fixes. New features and new modules are quoted separately so you always know what you are paying for.
Do you charge extra for hosting and domains?
No markup. Third-party costs such as domain registration and hosting are passed on at exactly what they cost.
Can you maintain a system you did not build?
Sometimes. We review the code and hosting first and tell you honestly whether taking it on makes sense or whether rebuilding would cost you less over time.
At handover

You leave with everything. Nothing held back.

  1. Source codein your own repository
  2. Every accountdomain, hosting, database
  3. Plain-language guidewhat each part does
  4. Team trainingby role
  5. Supporthosting, backups, updates

Keep it running properly.

Ask us about the Care Plan, or about taking over an existing system.